Refund and Cancellation Policy

Payments marked as Test Mode are simulations and do not create a real charge or a refundable payment.

If an identification request fails before a valid result is recorded, its reserved credit is returned automatically. This is a credit reversal rather than a cash refund.

For live purchases, contact support@pureorganism.com within 14 days of the initial charge with the account email and transaction details. We review requests under applicable consumer law, the amount of service already used, and the checkout terms shown by Creem.

Renewal charges and cancellations are managed through the billing portal. Canceling prevents future renewal according to the displayed billing terms but does not automatically reverse a completed charge. We respond to support and refund requests within three business days.

Creem is the merchant of record and may process full or partial refunds. Once approved, a refund is sent to the original payment method and commonly takes 5–10 business days to appear, depending on the provider and region.

This policy does not replace rights that cannot be waived under applicable law. Any withdrawal right, request for immediate digital performance, and acknowledgment about loss of a withdrawal right are governed by the disclosures and express choices presented at checkout.

Where the service has already been used, we may consider consumed credits and delivered results when the law permits, but we do not restrict a remedy that applicable consumer law requires.

Refunds may be refused where there is evidence of fraud, account sharing, automated abuse, prohibited use, or an attempt to retain consumed benefits after a reversal. This does not limit rights that cannot be waived under applicable law.